Look what these influential people have to say about listening first and speaking second:
- "Silence is a source of great strength." Lao Tzu
- "I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions." Lee Iacocca
- "Seek first to understand, then to be understood." Stephen Covey
Difficult as it is for me to keep my mouth shut when I really want to say something, I take deep breaths, write lots of notes, and inject ideas (I hope profound) into a conversation when the timing is right.